Terms & Conditions

Prospect Hospice Lottery – Terms and Conditions

The Prospect Hospice Lottery is promoted by Prospect Hospice Limited for the benefit of Prospect Hospice (Registered Charity 280093) and the care and support it provides to the community of Swindon and north Wiltshire.

On average for every £1 raised by the Prospect Hospice Lottery, 80p is transferred directly to the hospice as profit, 6p of the income is spent on running the lottery, 11p is spent on prizes and 3p is spent on recruiting new members.

There is a 1 in 331 chance of winning a prize in the Prospect Hospice Lottery every week.*

* Accurate as of the last financial year.

Players must be aged 18 or over. In the event that a minor is inadvertently entered into the draw, no prize will be awarded and the stake money refunded.

Players must be resident in Great Britain (this excludes the Channel Islands, the Isle of Man and Northern Ireland). For any non-resident that is inadvertently entered into the draw, no prize will be awarded and the stake money refunded.

Employees of both Prospect Hospice and Sterling are permitted to enter the lottery under the same conditions as all members. Employees are offered no advantage or incentive. The employees named as responsible for the lottery on our Gambling Commission license are not permitted to enter the lottery.


There are twenty-eight cash prizes to be won in our weekly lottery draw, although additional prizes could be offered from time to time. We reserve the right to amend the prize structure at any time. Any changes will be communicated to members in writing at least 28 days in advance.

1st prize – £1,000

2nd prize – £100*

Two prizes of £50

Four prizes of £25

Twenty prizes of £10      

*£100 Rollover prize (up to the maximum of £5,000)

*Rollover – our rollover prize starts at £100. If this prize is not won it will be rolled over to the following week, up to maximum of £5,000 when there will be a guaranteed winner.

If a cash prize is awarded, this will be made by cheque in the name of the entrant only and the winners of the lottery prizes will be notified by letter.

Weekly winning numbers are available from the Prospect Hospice lottery team and are published on our website www.prospect-hospice.net/lottery.

Where winning numbers were bought in a Prospect Hospice shop, then prizes will be paid within 90 days of receipt by us of a valid claim made online at https://prospect-hospice.charitypaymentsuat.co.uk/prize-claim

Any uncashed or expired prizes will be taken as a donation to the hospice six months after the date of issue. Any replacements cheque requests due to being lost, misplaced or up-to-date member details not being provided to Prospect Hospice (within this six month period) may be subject to a £10 administration fee.                        

Lottery Entries

All tickets shall be priced at £1.50 per entry.

All subscriptions received at a minimum of £1.50 per week, which are payable in advance, will be entered into the weekly draw using their unique lottery number.

Monthly subscriptions of £6.50 per month include 50p to accumulate and fund the fifth week in five week months.

Single tickets may be purchased in our shops using cash, debit or credit card. Single tickets are limited to 50 entries per supporter per draw. If you purchase one or more single tickets in a Prospect Hospice shop your draw date(s) will be as shown on your ticket which is printed by the shop after payment has been made for your tickets.

If you miss a payment, or have insufficient credit, you never owe us money – instead, your lottery number is not placed in the lottery draw for the period missed. Prospect Hospice Lottery accepts no liability for missed draws.

The draw will normally take place each Friday. We reserve the right to change the draw day in the following circumstances:

•             Public holidays

•             Draw mechanism is not accessible

•             To allow time for the clearance of Direct Debit payments

•             Any unforeseen circumstances beyond Prospect Hospices control that prevents the draw from being executed

In the event that a draw is delayed it will take place as soon as possible thereafter.

If the draw falls on a public holiday, the draw may take place earlier or later; only once Prospect Hospice are satisfied that all entries eligible for that week’s draw have been processed.

Each lottery number is unique. A randomly selected lottery number will be issued with the confirmation of entry. Any member may subsequently request an alternative lottery number if they wish at any time and this will be generated at random.

To encourage responsible gambling, Prospect Hospice reserves the right to restrict the number of entries a person or syndicate may hold to 20 for membership and 50 for single ticket purchases.

We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell customers about their funds.

We hold customer funds separate from company funds in a UK deposit account specifically for lottery. These funds are not protected in the event of insolvency: not protected segregation. For more information, please see the customer funds insolvency ratings system.

Prospect Hospice reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these rules.

Prospect Hospice shall not be liable to the member for any loss or damage suffered or arising from:-

• any delays or failures in the postal service or other delivery methods used by Prospect Hospice or the member from time to time.

• any delays or failures in any software or other systems used by Prospect Hospice for the administration of the lottery.

• any delays or failures in the Banking system used by Prospect Hospice or the member.

• any refusal by Prospect Hospice to accept registration of an individual as a member or the cancellation of a member.

• any failure to enter a chance into the draw.

• any event beyond the reasonable control of Prospect Hospice.

Neither Prospect Hospice nor our External Lottery Manager shall be liable to you in contract, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Lottery (including loss of the opportunity to enter the Lottery and / or the chance of winning a prize).


Lottery membership can be cancelled at any time in writing, via email or by telephone. Please note that credit applied prior to the cancellation cannot be refunded and will be entered into the draws, or made as a donation to the hospice upon request.

Cancellation of a member’s payment is the player’s responsibility. Direct Debits may take longer to cancel and you will need to also advise your bank to cancel your Direct Debit.

Standing Order payments have to be stopped via your bank and cannot be actioned by Prospect Hospice. Any credit or payment received 10 working days after the member has notified Prospect Hospice Lottery will be refunded upon request.

Any credit of less than £1.50 remaining after cancellation will be treated as a donation to Prospect Hospice.

Change of Personal Details

All entrants are solely responsible for providing Prospect Hospice with their accurate and up-to-date contact details and Prospect Hospice will be in no way liable for any failure or inability to contact any entrant due to any errors, omissions or inaccuracies in the contact details that the entrant has provided.

It is your responsibility to advise us of any change of name, address or other relevant details. This is important as we only issue letters and winners’ cheques to the name and address held on our database.

If we become aware that you have moved from the address we hold (e.g. returned mail), and we are unable to contact you to obtain your new details, your lottery number will continue to play in the weekly draw when there is sufficient credit. Any returned, uncashed or expired prizes will be taken as a donation to the hospice six months after the date of issue.

Deceased players

 Where we are notified that a member is deceased, the membership will be cancelled and record updated with immediate effect. The affected lottery number/s will continue to be entered into weekly draws until any remaining credit on the account has been used up. Any credit balance may not be refunded. Should the number/s win a prize after the member is deceased, a cheque will be made out to the executors of the estate and posted to the address on record.

A letter may also be sent to the executor offering the option for the next of kin to take over the lottery number/s. In the event that notification is reported to us from within Prospect Hospice, any such letter will be sent approx. four weeks after the notification to be considerate and sensitive to the recently bereaved.

If payments are made by standing order, the Estate/Executor or Next of Kin must cancel the standing order agreement with the bank as we are unable to do this. If standing order payments continue to be received, these will be accepted as a donation to the hospice.

If we are notified that a winner is deceased, a replacement cheque will be raised upon request, made payable to the Estate/Executor or Next of Kin.

Your Data

Prospect Hospice is committed to protecting their members’ privacy. Data that is collected from the member is used lawfully in accordance with the Data Protection Act 1998 and is used solely for the purpose of processing lottery chances, subsequent entry into the lottery draw, and informing winners that they have won a prize.

We will use your data to contact you from time to time with information about the hospice that we feel may be of interest to you, like our events, activities, news and ways you can get involved more if you want to.

You can change your contact preferences and how we communicate with you any time on 01793 816161 via dataadmin@prospect-hospice.net or on our website www.prospect-hospice.net/how-you-hear-from-us.

For more guidance on how we use your information please visit www.prospect-hospice.net/privacy.

Responsible Gambling

Prospect Hospice Lottery is a member of The Hospice Lotteries Association and the Lotteries Council, both of whom, on behalf of their members make a financial contribution towards GambleAware, an organisation with the sole aim of fundraising to assist with problem gambling.

Further support can also be found on the Gambleaware website www.gambleaware.co.uk.


An instruction to be self-excluded, as defined in the Gambling Act 2005, from Prospect Hospice Lottery may be submitted in writing, emailed or telephoned through to the Prospect Hospice Lottery office. Supporters wishing to use this facility will not be able to re-join the lottery for a minimum of six months from the date of exclusion.


Prospect Hospice Limited is licenced and regulated in Great Britain by the Gambling Commission under account number 5080 . The persons responsible for the promotion of the lottery are Helen Baxter and Sheryl Roberts, Prospect Hospice, Moormead Road, Wroughton, Swindon, SN4 9BY.

The Gambling Commission


We are also members of the following associations:

The Hospice Lotteries Association (HLA)

The Lotteries Council

Concerns and Complaints

All complaints and disputes will be dealt with in accordance with our policy, a copy of which is available from the Prospect Hospice Lottery office. In the event a complaint or dispute can not be resolved then it will be referred at no cost to the complainant to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS).

The Laws of England and Wales shall govern the interpretation and/or enforcement of these Terms and Conditions and Prospect Hospice and all entrants hereby submit to the exclusive jurisdiction of the English courts.

In the event of any dispute regarding the rules, the decision of Prospect Hospice shall be final and no correspondence or discussion shall be entered into.

Prospect Hospice reserves the right to amend these rules at any time. If Prospect Hospice does this, it will publish the amended rules on our lottery website at least 28 days before they come into effect.

Please call 01793 816190 for more information.

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